Understanding the Implementation of Enterprise Resource Planning System: A Phenomenological Study

Abstract

This phenomenological study examines the implementation of an Enterprise
Resource Planning (ERP) system at PT. X, a construction and engineering company in Indonesia. The research aims to understand the experiences and perceptions of employees regarding the ERP system's integration and its impact on organizational processes. Through qualitative interviews and thematic analysis, key themes emerged such as mindset change, top management commitment, change management strategies, and functional improvements in project control, transaction speed, and human resource management. The findings reveal the transformative effects of the ERP system on operational efficiency, decision-making, and strategic alignment within PT. X. This study contributes to the theoretical understanding of ERP implementation and offers practical insights for companies considering or currently undergoing similar transitions.