Febrianto, A. S., Inayati, T., Hernawan, Y., & Miftahuddin, A. (2025). Comparative Analysis of Service Quality in Enhancing Customer Satisfaction: A Study of ISO-Certified and Non-Certified Logistics Companies. JPBM (Jurnal Pendidikan Bisnis Dan Manajemen), 11(2), 153–164. https://doi.org/10.17977/um003v11212025p153