FEBRIANTO, A. S.; INAYATI, T.; HERNAWAN, Y.; MIFTAHUDDIN, A. Comparative Analysis of Service Quality in Enhancing Customer Satisfaction: A Study of ISO-Certified and Non-Certified Logistics Companies. JPBM (Jurnal Pendidikan Bisnis dan Manajemen), [S. l.], v. 11, n. 2, p. 153–164, 2025. DOI: 10.17977/um003v11212025p153. Disponível em: https://journal-fe.um.ac.id/index.php/jpbm/article/view/763. Acesso em: 4 jun. 2026.