Spirituality at Work and Service-Oriented Performance: How Engagement and Service Climate Shape Employee Outcomes?

Authors

  • Meilati Putri Faculty of Economics and Business, Universitas Indonesia
  • Elok Savitri Pusparini Faculty of Economics and Business, Universitas Indonesia

DOI:

https://doi.org/10.17977/um003v11212025p111

Keywords:

Workplace Spirituality, Work Engagement, Service Climate, Service-Oriented in-Role Performance, Organizational Citizenship Behaviour

Abstract

Indonesian public sector reform emphasizes efficiency and citizen orientation through the BerAKHLAK values. Despite internal progress, external evaluations such as the Ombudsman’s Public Service Compliance Index have declined, revealing a gap between value adoption and actual service quality. This study investigates workplace spirituality, work engagement, and service climate as key drivers of service-oriented performance. Data were collected from 347 civil servants in a citizen-service-focused public institution, with 330 valid responses retained after data cleansing. This study employs established measurement scales and applies PLS-SEM to test direct, mediating, and moderating effects, showing that workplace spirituality strongly enhances work engagement. Work engagement mediates its effects on in-role performance and service-oriented OCB. Moreover, service climate strengthens the impact of engagement on both outcomes, producing stronger relationships under high-climate conditions. These findings support Conservation of Resources and Social Information Processing theories, suggesting that psychological resources and supportive climates jointly improve public service outcomes.

Author Biography

Elok Savitri Pusparini, Faculty of Economics and Business, Universitas Indonesia

Department of Management, University of Indonesia, Depok, Indonesia

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Published

2025-09-12

How to Cite

Putri, M., & Pusparini, E. S. (2025). Spirituality at Work and Service-Oriented Performance: How Engagement and Service Climate Shape Employee Outcomes?. JPBM (Jurnal Pendidikan Bisnis Dan Manajemen), 11(2), 111–124. https://doi.org/10.17977/um003v11212025p111

Issue

Vol. 11 No. 2 (2025): The articles in this issue were authored/co-authored by Authors from Indonesia and the United States

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